1. Information You Share With Us

Depending on how you use our website and services, you may provide:

• Your name, email address and mobile number.
• Your billing and delivery address, including PIN code.
• Account information when you register on our website.
• Product choices, quantities and order details.
• Messages, photographs or other information you send for product enquiries, delivery assistance or refund requests.
• Payment references or bank details where needed to verify a payment or arrange a refund.

Please share only the information needed for your enquiry or order. Do not send passwords, OTPs, UPI PINs or card security codes.

2. Website & Technical Information

Our website, hosting service and installed website tools may process technical information such as your IP address, browser type, device information and access logs to operate, troubleshoot and protect the website.

We do not currently use Google Analytics or Meta/Facebook Pixel on this website.

3. How We Use Your Information

• To respond to product and bulk order enquiries.
• To manage customer accounts and process orders.
• To arrange packing, shipping and delivery.
• To provide order confirmations and tracking assistance.
• To review complaints, replacements and refund requests.
• To maintain business records and meet applicable obligations.
• To protect our website and investigate misuse or fraud.

4. When Information Is Shared

Information needed to complete an order or provide our services may be shared with:

• Delivery partners, including the recipient’s name, address and contact number.
• Website hosting, maintenance, email and backup service providers supporting our operations.
• Banks or payment service providers involved in a payment or refund.
• Authorities or professional advisers where disclosure is required by law or necessary to address a dispute or protect legal rights.

We limit sharing to information relevant to the service or purpose involved.

5. Payment Information

NooreShagun offers online payments through PhonePe at checkout. Payment transactions are handled by the payment service provider under its applicable privacy and security practices.

To manage payments, orders and eligible refunds, we may receive transaction references, payment status and related order information from the payment service provider. Please do not share your OTP, UPI PIN, passwords or card security codes with anyone claiming to represent NooreShagun.

6. Cookies

Our WordPress and WooCommerce website may use cookies to support features such as your shopping cart, login session and saved preferences.

You can manage or delete cookies through your browser settings. Blocking essential cookies may affect account access, cart functionality or other website features.

7. WhatsApp, Instagram & External Links

When you use a WhatsApp or Instagram link, you access a third-party service. Information handled by that service is also subject to its own privacy policy.

Messages and details you send to NooreShagun through these channels may be used to respond to your enquiry, manage your order or provide support.

8. Keeping Information Secure

We take reasonable steps to protect personal information and limit access to people and service providers who need it for business purposes. No method of internet transmission or storage is completely secure.

Keep your account password private and contact us if you suspect unauthorised use of your account.

9. Retention of Information

We retain information for as long as needed to fulfil the purpose for which it was collected, manage orders and support requests, maintain required business records and resolve disputes.

Retention periods may differ depending on the type of record and applicable requirements. Backup copies may remain until they are replaced or removed through our backup cycle.

10. Your Requests & Choices

You may contact us to request access to, correction of or deletion of personal information associated with your account or orders, or to raise a privacy concern.

We may need to verify your identity before acting on a request. Some information may need to be retained for required records, ongoing orders or disputes. We will explain any relevant limitations when responding.

11. Changes to This Policy

We may update this policy when our website features, service providers or information handling practices change. The updated policy will be available on this page.