1. About NooreShagun

NooreShagun is a wholesale business based in Dadabari, Kota, Rajasthan, offering wedding packaging, gifting and decorative essentials. Our products include saree covers, artificial flowers, potli bags, packing bands and related accessories.

In these terms, “we”, “us” and “our” refer to NooreShagun. “You” refers to the person or business using our website or placing an order.

2. Using Our Website

Please use our website lawfully and provide accurate information when creating an account, making an enquiry or placing an order.

• Do not place fraudulent or unauthorised orders.
• Do not misuse another person’s account or details.
• Do not attempt to interfere with the website, access restricted information or disrupt its services.
• If ordering on behalf of a business, ensure you are authorised to do so.

3. Wholesale Orders & Minimum Quantity

We accept bulk orders only. Minimum order quantities vary by product category. Please check the required minimum quantity, pack size, colour options and quantity increments displayed on each product page before ordering.

For mixed-product orders or specific requirements, contact our team before placing your order so we can confirm availability and arrangements.

4. Product Information

We aim to provide accurate product descriptions and photographs. Colours may appear slightly different because of lighting and screen settings. Products with handmade detailing may have minor variations in finish.

Such variations do not excuse a defective product or a material difference from the description or confirmed order. Contact our support team if you receive an incorrect or defective item.

5. Prices & Charges

Prices are quoted in Indian Rupees (INR). Please check whether the displayed price applies to a single piece, a pack or a set.

Shipping charges are calculated according to your order value and our applicable shipping slabs. Packing charges are included in the delivery charges and are not charged separately. The applicable shipping charge will be displayed at checkout before payment.

The total payable amount, including applicable taxes and delivery charges, will be shown or communicated before payment.

If a pricing or listing error affects your order, we will contact you with the correct details. Any additional charge or substitution requires your agreement.

6. Orders & Payment

An Order ID is generated immediately after successful order placement. Please retain it for any order-related communication.

An Order ID records your order and does not, by itself, confirm that payment has been received. Payment status and any payment instructions will be communicated separately where needed.

If an ordered item is unavailable or we cannot fulfil an order, we will contact you to discuss an alternative or refund any amount paid for the unfulfilled portion. We will not substitute a product without your agreement.

7. Shipping & Delivery

• We offer delivery across India.
• An Order ID is generated after successful order placement. You can use your Order ID or registered Mobile/WhatsApp number on our Track Order page.
• Your shipment tracking ID is provided within 12 hours of successful order placement. Please contact support if you do not receive it.
• Our delivery timeframe is within 7 calendar days from the date of order.
• Tracking updates depend on scans and information from the delivery partner.

Please provide a complete address, correct PIN code and contact number. If you notice an error, contact us immediately. Changes after dispatch depend on the shipment status.

For delivery procedures and assistance, please refer to our Shipping & Delivery Policy.

8. Order Changes & Cancellation Requests

If you wish to change or cancel an order, email our support team as soon as possible with your Order ID.

We will check the order’s processing and dispatch status and explain the available options. Sending a request does not mean it has been accepted; please wait for confirmation from our team.

9. Returns, Replacements & Refunds

Change-of-mind returns are not normally accepted after dispatch or delivery. Claims involving damaged, defective, incorrect or missing items will be reviewed under our Refund & Returns Policy.

Confirmed non-delivery is covered by our 100% refund if not delivered promise. Contact us so we can investigate the shipment.

Please retain the products and packaging while a claim is being reviewed. Wait for our instructions before returning any goods. Store credit will only be issued with your agreement.

10. Account & Personal Information

Keep your account credentials secure and contact us if you suspect unauthorised use. Never share passwords, OTPs, UPI PINs or card security codes with anyone claiming to provide support.

Our Privacy Policy explains how personal information is handled when you use our website, contact us or place an order.

11. Website Content & External Services

Content owned by NooreShagun, including branding, original text and product photography, must not be copied or used in a misleading way. Contact us if you need product images or other materials for your resale business.

Our website may link to services such as WhatsApp, Instagram or delivery tracking platforms. Those services operate under their own terms and privacy policies.

12. Questions & Disputes

If you have a concern, contact our support team with the relevant order details so we can work towards a resolution.

These terms are subject to applicable Indian law. Nothing in them excludes or limits rights, remedies or responsibilities that cannot lawfully be excluded or limited.

13. Updates to These Terms

We may update these terms as our services or business practices change. Updated terms will be posted on this page.

Changes will apply to future orders and will not retrospectively reduce the rights attached to an order already placed.