1. Delivery Across India

NooreShagun offers delivery across India. Please enter your complete delivery address, correct PIN code and contact number when placing your order.

We currently accept orders for delivery within India only.

2. Instant Order Confirmation

Your Order ID is generated immediately after your order is successfully placed. Please keep this ID for any communication with our support team.

The Order ID identifies your purchase with NooreShagun. It is different from the tracking ID used to track your shipment.

3. Track Your Order & Shipment

You can check your order status on our website using your Order ID or the Mobile/WhatsApp number entered when placing your order.

To check your order status:

1. Open Track Order on our website.
2. Enter your Order ID or registered Mobile/WhatsApp number.
3. Submit to view the available order information.

A courier tracking number is different from your Order ID. We aim to share shipment tracking details within 12 hours after dispatch, once the delivery partner assigns a tracking number.

4. Delivery Timeline

We aim to deliver orders within 7 calendar days after order placement. Actual delivery times may vary with processing, destination, courier service and other circumstances.

If your order is delayed beyond the expected period, please email our support team with your Order ID. Include the courier tracking number if one has been assigned, so we can investigate and assist you.

5. Shipping & Packing Charges

Shipping charges are calculated according to the order value using the applicable shipping slabs. Your final shipping charge and order total are shown at checkout before payment.

• Order value from ₹1 to ₹500: shipping ₹99.
• Order value from ₹501 to ₹1,000: shipping ₹179.
• Order value from ₹1,001 to ₹1,500: shipping ₹239.
• Higher order values follow the applicable checkout slabs.
• Packing charges are included in the delivery charge and are not billed separately.

6. Correct Delivery Details

Please check your address, PIN code and contact number carefully before confirming your order.

If you notice an error, contact our support team immediately. Address changes after dispatch depend on the shipment status and the delivery partner’s ability to update the details.

7. Help With Delivery Issues

If your shipment is delayed, marked as delivered but not received, or arrives with damaged packaging, please contact us as soon as possible.

Include your Order ID, any assigned courier tracking number and a brief description of the issue. For damage or missing items, keep the packaging and share clear photos to help us review it.

Confirmed non-delivery is covered by our 100% refund if not delivered promise. Refunds and product-related claims are handled under our Refund & Returns Policy.