1. Product Appearance & Variations

We aim to represent our products accurately. Colours may appear slightly different because of lighting and screen settings. Where a product includes handmade detailing, small differences in finish or design may occur.

Minor variations that do not materially change the product are not normally grounds for a change-of-mind return. This does not apply to defective goods or products that materially differ from the description or confirmed order.

2. Returns & Exchanges

As a wholesale business, we do not normally accept returns or exchanges simply because you change your mind after dispatch or delivery. Please confirm the product, colour and quantity before placing an order.

Products used, altered or damaged after delivery are not eligible for a change-of-mind return. Opening a parcel to inspect it does not, by itself, prevent a genuine claim for damaged, defective, missing or incorrect items.

Sale or promotional purchases remain eligible for assistance where goods are defective, incorrect or otherwise covered by applicable law.

3. Damaged, Incorrect or Missing Items

Please inspect your order on arrival and contact us as soon as you discover an issue. To help us verify the claim, provide:

• Your Order ID and delivery date.
• A description of the issue and affected quantity.
• Clear photos of the products and outer packaging.
• A photo of the shipping label.
• An unboxing video, where available, showing the parcel being opened and its contents.

We strongly recommend recording an unboxing video. If a video is unavailable, contact us with other supporting evidence so we can review your claim.

Keep the affected items and original packaging while we review the issue. Please wait for our return instructions before sending anything back.

4. Replacement & Resolution

After verification, we will arrange an appropriate replacement, exchange or refund for the affected items, depending on the issue and applicable rights.

If a replacement is agreed but the item is unavailable, we will refund the amount paid for the affected item. Store credit may be offered as an option and will only be issued with your agreement.

If a return is required, our support team will confirm the return address, collection or shipping arrangements, and responsibility for any costs before you send the goods.

5. Delivery Address & Failed Attempts

Please provide a complete and accurate delivery address, PIN code and contact number.

If delivery fails because of an incorrect address, customer unavailability or refusal, contact our support team. We will review the courier records and explain the available redelivery or refund options, including any applicable charges, before proceeding.

A failed delivery attempt is not treated as successful delivery.

6. Refund Processing

Once a refund is approved, we aim to initiate it within 15 calendar days of approval, or sooner where required by applicable law.

Refunds will normally be sent to the original payment method. If that is not possible, our support team will coordinate an alternative bank transfer with you.

The time taken for the amount to appear in your account depends on your bank or payment provider. We will share the refund confirmation or reference when available.